Local Prepaid SIM
Roaming Data
4G Local Data Service
Voice Service
VoLTE
SMS Service
Recharge & Bonus
Special Offer

$98 Local Prepaid SIM

Card Activation

According to the Telecommunications (Registration of SIM Cards) Regulation, starting from 1 Mar 2022, local pre-paid SIM card users (including voice, data and/or short message services (SMS) SIM cards) must complete real-name registration with their telecommunications service provider in order to activate or continue the use of SIM card service. Mobile number will be assigned once real-name registration is completed.


Existing pre-paid SIM card users must complete real-name registration before 23 Feb 2023 to continue the use of SIM card service.


After successful activation, stored value and expiry date will be sent to you through SMS.


* If mobile no. is not shown on your SIM card, please follow the methods below to obtain your mobile no.:

  1. Dial USSD code *111*359#SEND; or　
  2. Make the first call in Hong Kong

Once you have completed one of the above steps, you will receive an automated SMS displaying your assigned mobile number.

New Packing

Account Enquiries

- Simply press *121# SEND on the phone to check the following:

remaining stored value

card expiry date

remaining data allowance of the data pack and its expiry date

Language Setting

- Cantonese: *121*13*2# SEND
- Putonghua: *121*13*3# SEND
- English:       *121*13*1# SEND

Roaming Data

Tips:

  • If you are unable to access roaming data service after subscribed the roaming data pack, please check your phone setting by following steps:
    - Ensure “Mobile Data” & “Data Roaming” setting on your phone is turned on
    - Restart your phone

Notes:

  • Remaining day pass updates in around 15-20 mins upon successful purchase.
  • 'A day' is defined as 00:00 to 23:59 Hong Kong time. A partial day will be charged as a full day.
  • The pass is valid for 12 months starting from the day of purchase and must be used before the specified expiry date.
  • Daily with first 500MB at 4G speed, thereafter speed capped at 128Kbps
  • Once the data usage reaches the relevant fair usage limit, the data service will continue at a speed up to 128kbps until the data pack expires.
  • When roaming data is consumed, the service plan will be activated automatically.
  • The pass will be deducted only if roaming data is consumed, consecutive use of Day Passes not required. If you do not need to use the purchased day pass while roaming, please turn off roaming data on your phone before leaving Hong Kong.
  • Roaming data is only applicable to designated operators.(China- China Mobile /China Unicom, Japan-KDDI, Indonesia-Excelcomindo, Taiwan-ChungHwa Telecom,Bangladesh-Robi, South Korea-KT,Cambodia-Smart,Thailand-DTAC/TrueMove/AWN, Malaysia-DiGi/Celcom, Singapore–M1 Limited, Macau-CTM) *Designated operators may change from time to time
  • Actual data transmission speed may vary due to many factors, including but not limited to, network traffic conditions, handset models, handset settings (both hardware and software), uploaded/downloaded content and other external factors.
  • If you are in a destination that only supports VoLTE Roaming Service (such as Japan where there’s no 2G/3G network coverage), you will need to enable VoLTE & use a VoLTE capable device to use the Roaming Service.

Tips:

  • If you are unable to access roaming data service after subscribed the roaming data pack, please check your phone setting by following steps:
    - Ensure “Mobile Data” & “Data Roaming” setting on your phone is turned on
    - Restart your phone

Notes:

  • Remaining day pass updates in around 15-20 mins upon successful purchase
  • 'A day' is defined as 00:00 to 23:59 Hong Kong time. A partial day will be charged as a full day.
  • The pass is valid for 12 months starting from the day of purchase and must be used before the specified expiry date.
  • Daily with first 500MB at 4G speed, once the data usage reaches the relevant fair usage limit, the data service will continue at a speed up to 128kbps until the data pack expires.
  • When roaming data is consumed, the service plan will be activated automatically.
  • The pass will be deducted only if roaming data is consumed, consecutive use of Day Passes is not required. If you do not need to use the purchased day pass while roaming, please turn off roaming data on your phone before leaving Hong Kong.
  • Roaming data is only applicable to designated operators. (China-China Mobile/China Unicom, Macau-CTM) *Designated operators may change from time to time
  • Actual data transmission speed may vary due to many factors, including but not limited to network traffic conditions, handset models, handset settings (both hardware and software), uploaded/downloaded content and other external factors.
  • If you are in a destination that only supports VoLTE Roaming Service (such as Japan where there’s no 2G/3G network coverage), you will need to enable VoLTE & use a VoLTE capable device to use the Roaming Service.

The following data pack can be subscribed when the 1-Year Data Pack (Default) expires or data allowance is used up:

1 The services included in the 1-year data pack will be effective in around 15-20 mins upon successful subscription. Call management services require a separate application (please refer to the instruction of “Call Management Service” for details). Once you subscribe to this data pack, the call management service pack you are using will be terminated and the service fee will not be refunded.

Tips:

  • If you are unable to access data service after subscribed the data pack, please check your phone setting by following steps:
    • - Ensure "Mobile Data" setting on your phone is turned on
    • - The Mobile data APN setting of your phone is set to “smartone”
    • - Restart your phone

Notes:

  • 1-Year Data Pack is valid for 365 days from the date of subscription
  • A notification SMS will be sent to you when the data allowance is used up. You can subscribe to a new data pack, and the unused local voice minutes of existing data pack (if any) will be forfeited
  • Reset on validity of the SIM after recharge will not reset the validity of any subscribed data pack
  • The service will be suspended once the SIM card expires, even if the subscribed data pack is still valid.
  • Using the remaining balance in your account to apply for a new data pack will not extend the validity of the SIM. To apply for a new data pack and extend the validity of the SIM at the same time, you need to subscribe to the new data pack instantly with an e-wallet.
  • All unused data allowance and local voice minutes (if any) will be forfeited upon expiry of data pack validity period.
  • Data service is applicable for use in Mainland China, Hong Kong and Macau only. Actual data transmission and connection speed may vary due to the Internet traffic conditions, local conditions, hardware, software and other factors

4G Local Data Service

1 Once the data usage reaches the relevant fair usage limit, the data service will continue at a speed up to 384kbps until the data pack expires.

2 The services included in the 1-year data pack will be effective in around 15-20 mins upon successful subscription. Call management services require a separate application (please refer to the instruction of “Call Management Service” for details). Once you subscribe to this data pack, the call management service pack you are using will be terminated and the service fee will not be refunded.

3 A monthly administration fee of HK$2 will be waived when 1-year data pack is effective.

Tips:

  • If you are unable to access data service after subscribed the data pack, please check your phone setting by following steps:
    • - Ensure “Mobile Data” setting on your phone is turned on
    • - The Mobile data APN setting of your phone is set to “smartone”
    • - Restart your phone

Notes:

  • You can only subscribe to one of the data packs at the same time
  • Monthly Data Packs are valid for 30 days from the date of subscription. All unused data allowance cannot be carried forward to the next month. The fee will be deducted automatically every 30 days
  • If the SIM card balance is insufficient for fee deduction and/or the SIM card validity is less than 30 days on the payment day, the Monthly Pack will be automatically terminated; customer has to recharge and subscribe the data pack again
  • You can request to cancel the Monthly Pack for the coming month via quick access code. The Monthly Pack will be terminated upon its expiry
  • 1-Year Data Pack is valid for 365 days from the date of subscription
  • A notification SMS will be sent to you when the data allowance is used up. You can subscribe to a new data pack, and the unused local voice minutes of existing data pack (if any) will be forfeited
  • Reset on validity of the SIM after recharge will not reset the validity of any subscribed data pack
  • The service will be suspended once the SIM card expires, even if the subscribed data pack is still valid.
  • Using the remaining balance in your account to apply for a new data pack will not extend the validity of the SIM. To apply for a new data pack and extend the validity of the SIM at the same time, you need to subscribe to the new data pack instantly with an e-wallet (if applicable).
  • Data service is applicable for use in Hong Kong only. Actual data transmission and connection speed may vary due to the Internet traffic conditions, local conditions, hardware, software and other factors
  • Bonus data will be credited to the SIM account on the following day of SIM card activation / subscription of 1-Year Data Pack. The bonus data can only be used along with the effective data pack

Voice Service

Local Calls Per Minute Charge
Off-Peak Hour (21:00-11:59) HK$0.05
Peak Hour (12:00-20:59) HK$0.12
IDD Calls Per Minute Charge
China1 HK$0.80
USA (except Alaska & Hawaii), Canada, Singapore and Malaysia1 HK$0.20
Other Countries4 Click Here

1 IDD calls to China, USA (except Alaska & Hawaii), Canada, Singapore and Malaysia are charged on per-minute basis plus local airtime charges of HK$0.05/min.

2 IDD calls to other countries (except destinations with*) are charged every 6 seconds plus local airtime charges of HK$0.05/min.


Roaming Calls3 Per Minute Charge
Other Roaming Countries Press here

3 Incoming calls will be subject to a minimum 30-second charge and any additional time will be charged on a 6-second incremental basis. Outgoing calls will be charged on a 60-second incremental basis

Notes:

  • All calls will be charged once connected
  • Call duration is rounded up to full charge units for computation purposes
  • Prices are subject to change without notice

Dialing Method

IDD calls

SEND

International Roaming

After pressing the above keys, "Accepted" will be displayed on your mobile screen. Wait for your phone to ring and pick up the call, you will be connected to the called party

Calling Hong Kong：


Making local calls or calling to other countries：


Roaming direct dial service

Enjoy convenient direct dial service with China Mobile Network in China, MobileOne Network in Singapore, Belgacom Network in Belgium, Vodafone Netherlands Network in Netherlands, Vodafone UK Network in UK, SmarTone Network in Macau and Dialog Network in Sri Lanka*

*Direct dial service applies to local calls & calls to Hong Kong only


- Calling Hong Kong


- Making local calls
SEND


- Calling other countries
SEND

VoLTE

VoLTE (Voice over LTE) is a technology that utilizes data to transmit voice calls. It requires both network and handset support. Starting from March 20, 2024, ValueGB will fully support VoLTE to provide our customers with a smoother service experience*.


How to enable VoLTE:
1.Use a phone that supports VoLTE.
2.For iPhone: Go to “Settings” > “Mobile Data” > “Mobile Data Options” > “Voice & Data”, and select “LTE", "Enable VoLTE.”
For Android: Navigate to Settings > “Connections” > “Mobile Networks”, and enable “VoLTE calls SIM 1.”

*If you are using an iPhone with iOS 14 or later versions or a phone with Android 12 or later versions, VoLTE is already enabled by default, and no action is required.

Call Management Service Pack

Service Included Charge Instruction
Voice Mail Free Retrieve voicemail
138SEND
Call Forwarding Activation
*111*21*
HK Tel. No.#SEND
Deactivation
*111*21#
Status check
*111*21*9#SEND 
System Alert Forwarding Service *111*180*HK mobile no.
for receiving system alert
SMS#SEND
Junk Calls Interception Service $8/Month
Please apply via  
or
Activation
*121*242#
Deactivation
#121*242#
  • System Alert Forwarding Service allows you to divert the system SMS alerts (including stored value balance and expiry date of the Prepaid SIM card) to your preset Hong Kong mobile number on any network

SMS

Recharge & Bonus

Recharge Amount Validity extension
(Count from recharged date)		 Recharge Methods
HK$50 or above 365 Days Click HERE for details

Above services are subject to relevant terms and conditions. Please click here for details.